Refund policy

Returns

  1. Eligibility for Returns:

    • Products must be unused and in the same condition that you received them.
    • The item must be in its original packaging with tags intact.
    • You have 7 days from the date of delivery to request a return.

  2. How to Initiate a Return:

    • To initiate a return, please email us at [fenugrey@gmail.com] with your order number and reason for the return.
    • Once we approve your return request, we will send you the instructions for shipping the item back to us.

  3. Return Shipping:

    • You will be responsible for covering the cost of return shipping.
    • We recommend using a trackable shipping service, as we cannot guarantee receipt of your returned item.

Refunds

  1. Eligibility for Refunds:

    • Once we receive and inspect your returned item, we will notify you of the approval or rejection of your refund.
    • If approved, the refund will be processed and a credit will automatically be applied to your original payment method within 7-10 business days.

  2. Partial Refunds:

    • In cases where items show signs of use, or are missing parts that are not due to our error, only partial refunds may be granted.

  3. Non-refundable Shipping Fees:

    • Original shipping fees are non-refundable. If you receive a refund, only the cost of the product will be refunded.

Exchanges

  1. We only replace items if they are defective or damaged. If you need to exchange it for the same item, contact us at [fenugrey@gmail.com] within 7 days of receiving your item.

Late or Missing Refunds

  • If you haven’t received a refund yet, please first check your bank or payment service provider.
  • Then, contact your credit card company or payment service, as it may take some time before your refund is officially posted.
  • If you’ve done all of this and still have not received your refund, please contact us at [fenugrey@gmail.com].